Engaging with our stakeholders

Our key stakeholders are those who most materially impact our strategy, or are directly impacted by it. Engagement with stakeholders is essential for G4S, given our role in society, the global nature of our business and our substantial workforce.
People at desk in training course

Understanding stakeholders’ interests helps us define our strategic priorities and guide our initiatives and remuneration policies. We run a formal exercise every two years to identify our material CSR priorities.

How we engage with our stakeholders


Our employees touch the lives of others every day, providing crucial services to help keep society safe and secure.

How we engage  Key areas of interest Our response and KPIs 

Operations which promote secure and stable communities

CSR Materiality Review with key stakeholders

Community engagement programmes

Substantial tax and economic contributions

Government relationships and parliamentary engagement

NGO and UN agency engagement

Industry forums

People and Values

Ethical and sustainable business practice including:

  • People, culture and values
  • Health and safety
  • Human rights
  • Anti-bribery & corruption 

Slavery and Human Trafficking Statement

UN Global Compact: Communication on Progress

UK socio-economic impact assessment identifying an economic impact of £1.7bn

Global employee engagement survey with c.450,000 employees taking part in 2019

Values awareness and training programmes

Engagement with UK parliamentary committees and MPs, including site visits to custodial detention facilities

Industry forums including: International Security Ligue, International Code of Conduct Association, British Security Industry Association, Confederation of British Industry 


Through understanding our customers’ needs we can offer value-added, innovative, cost-effective security solutions and build enduring relationships.

How we engage  Key areas of interest   Our response and KPI's

Consultative approach to selling and bidding for contracts

Proactive relationship management

Bidding processes

Customer service

Net promoter score 

Quality and price of service delivery

Expertise innovation

Health & safety

Business ethics

4.7% underlying revenue growth in 2019 (2018: 1.0%)

Around 50,700 customer surveys completed using net promoter score in 2019 with positive results in all markets (2018: 49,000)

Feedback from unsuccessful contract bids


With 558,000 colleagues, G4S is one of the world’s largest private sector employers. Our success is underpinned by the way we lead and engage with our people.

 How we engage Key areas of interest Our response and KPI's 

HR core standards set the framework for employee engagement

Onboarding, induction and refresher training

Local and global meetings

Biennial global all-employee and senior management engagement surveys

Trade unions, works councils and employee representative forums

Newsletters, videos, employee self-service portals, and intranets

Specific campaigns on health & safety, our values and Speak Out whistleblowing arrangements

Values recognition schemes

Company performance and plans

Compensation and benefits

Training and career development

Health & safety

Human rights

Values, CSR and recognition 

Implementing plans based on responses from c.450,000 employees through the 2019 global engagement survey

Maintained overall favourable survey responses at 84% from 2017 to 2019

Feedback from consultation committees and works councils

Reduction in staff turnover from 24.7% in 2018 to 23.7% in 2019

High potential incidents down 21% in 2019 


The company actively seeks to engage with shareholders on a regular basis.

How we engage Key areas of interest Our response and KPI's

One-on-one meetings between management and shareholders

Group investor meetings hosted by management

Results announcements and trading updates

Participation in investor relations association and best practice events

Governance meetings with the Chairman

Shareholder consultation with Chair of the Remuneration Committee on the Remuneration Policy

CSR updates with the Chair of the CSR Committee

Annual General Meeting 

Financial performance

Strategic direction and coherence

Governance and risk management 

CEO and CFO met with shareholders representing over 63% of the share register and 171 institutions

4.7% underlying revenue growth in 2019

£501m underlying Adjusted PBITA in 2019, unchanged from 2018

£633m underlying operating cash flow in 2019 +8.8%

The board did not recommend payment of the final 2019 dividend due to the uncertain impact of the Covid-19 virus on economic activity in our key markets 


We have a responsible purchasing policy consistent with our business ethics.

How we engage  Key areas of interest  Our response and KPI's 

We purchase goods and services from more than 40,000 suppliers

Contract and relationship management

Supplier Code of Conduct

Purchase to Pay process

Supplier performance – service delivery and product quality

Payment terms

SME engagement

Business ethics

Human rights

Rationalised suppliers

Global approach to procurement

Launched enhanced vetting and screening process with EcoVadis to help prevent modern slavery in our supply chain

Commitment to the UK Prompt Payment Code

Commitment to the UK Prompt Payment Code

Member of the UK Government Contract Finder portal to promote use of SME businesses

Slavery and Human trafficking statement  

Our Slavery & Human Trafficking Statement describes the actions we have taken to help prevent modern slavery.

Clare Spottiswoode

Corporate social responsibility

The Group’s approach to corporate and social responsibility is now firmly embedded in the Group’s business processes, from employee recruitment and supplier management to bidding and contract delivery.

CSR Report