Coronavirus Update

Information and actions for G4S Secure Solutions (USA) employees regarding COVID-19

April 23, 2020


We began this week with sad news of the passing of one of our employees due to COVID-19.  The Virginia team lost Earl Jackson, a 63-year-old Global Security Operations Center Dispatcher in Richmond, Virginia assigned to our Altria customer. He was a committed employee of G4S and gave the company 20 years of remarkable service. Earl will be remembered by his colleagues for his positive attitude, kindness, hard work and dedication to his job. He is survived by six children and eight grandchildren. Our team has been in contact with the family and will continue to support them as necessary. Please keep them in your thoughts and prayers as we mourn his loss.  

Customer Update:
We continue to work with our customers and organizations to manage the “new normal”, and our teams remain focused on supporting customer needs. As we have discussed in previous communications, some customers have scaled back services and others have increased. Our teams are playing key roles to help companies identify ways to operate safely and according to guidelines set forth by governments and the medical communities. While COVID-19 has impacted us in ways we could have not imagined, it is also proving to be an opportunity for our entire company to work together to offer customers solutions that encompass our integrated security service offerings including our risk operations center (ROC), technology and integration, remote video monitoring and security personnel. 

Protective Protective Equipment (PPE) Update:
Despite a shortage of masks, gloves and sanitizer, the procurement team has been able to purchase the necessary quantities of personal protective equipment (PPE). COVID-19-related emergency PPE (including face masks, gloves and hand sanitizer) have been shipped to each Hub office who will distribute the consumables to branch offices. Please continue to reach out to procurement if further deliveries are required. Forecasting our future needs will be critical, and the procurement team requests that each field office provide their forecast for May and June to the Regional Directors of Operational Excellence by Wednesday, April 29: 

  • Richard Dowden, Central Region:
  • Dianne Henry, Northeast Region,
  • Camille Montoya, Western Region,
  • Tiffani Grusky, Southeast Region

Educational Resources for Parents:
With schools continuing to remain closed for the foreseeable future, below is a list of additional educational resources that may be helpful to parent of school-age children:

Resources for Teenagers and Beyond

Resources for Children 5-13 Years of Age

  • Storyline Online ( - An award-winning children’s literacy website, Storyline Online, streams videos featuring celebrated actors reading children’s books alongside creatively produced illustrations. Readers include Viola Davis, Chris Pine, Lily Tomlin, Kevin Costner, Annette Bening, James Earl Jones, Betty White and dozens more. 
  • Kids Discover ( - Dedicated to nonfiction learning in science and social studies for grades 3-8, this organization has a team of talented writers, award-winning designers and illustrators, and subject-experts from leading institutions is committed to a single mission--to get children excited about reading and learning. They offer 3 months of free access to the content. 
  • GoNoodle ( - Gonoodle helps teachers and parents get kids moving with short interactive activities. Desk-side movement helps kids achieve more by keeping them engaged and motivated throughout the day. It is designed with K-5 classrooms in mind. 

The loss of G4S employees to COVID-19 is a reminder that none of us are immune to the virus, and that we must take all the precautions available to slow the spread. Please pay attention to the guidance to wash your hands as often as possible, maintain safe social distance from others, use face coverings in public, avoid those who may have any symptoms of illness and isolate yourself if you are sick to help keep our teams, customers and our communities healthy.


Drew Levine
G4S Secure Solutions (USA)