G4S Response and Recovery

Message from President Drew Levine

October 2nd, 2017 Update

We are working to quickly make contact with all of our employees based in Puerto Rico. If you are a Puerto Rico employee who HAS NOT checked in with your local office since Maria made landfall, please contact us. Details are below. If you are a G4S employee who would like to donate goods or funds to those affected, please read below.

Do you need help? Employees who have been displaced by recent disasters are encouraged to call G4S Human Resources team for assistance.

Puerto Rico employees affected by Hurricane Maria can contact G4S via one of the following methods:

Texas employees affected by Harvey, please call your local office: http://www.g4s.us/en/Contact-Us/Local-Offices#TX

Florida employees affected by Hurricane Irma, please call your local office: http://www.g4s.us/en/Contact-Us/Local-Offices#FL

How you can help

G4S employees from across the country came together and rallied around their fellow employees when Hurricane Harvey ravaged the Texas Coast. With your donations of money and goods, our local team in the Houston area was able to help longstanding employees get back on their feet.

Now 715 G4S employees in Puerto Rico are dealing with the aftermath of Maria. Our Emergency Response team are working to quickly make contact and render assistance. The money and goods donated here will go directly to G4S employees in need based in Puerto Rico and Florida. Thank you for your support and please keep our affected employees and their families in your prayers.

If you are able to help, there are 4 ways to donate:

  1. G4S Employees' Irma and Maria GoFundMe fundraiser https://www.gofundme.com/g4s-florida-employees-irma-fund
  2. G4S Response Amazon Wish List https://smile.amazon.com/hz/wishlist/ls/22BXHYEKNBIC7?type=wishlist&filter=unpurchased&sort=priority

    The Miami office address (our staging site) should pre-populate when you process your order. If it doesn't appear as an option, please use this address for all Amazon items.
    G4S Secure Solutions (USA)
    Attn: GM Darren McDonough
    5820 Blue Lagoon Drive, Suite 300
    Miami, FL 33126-2016
    Phone: (305) 266-2004

  3. Drop off needed items at your local G4S office. Your local HR team will be sending the donated supplies directly to PR
  4. You can also send supplies directly to G4S Puerto Rico via U.S. Post Office

    Supplies can be sent to:

    G4S Puerto Rico
    Attn: Melba Cintron (HR Mgr)
    Edificio 1
    Avenida Angora
    Carr. #1, km 33.3
    Bo Bairoa, Caguas Puerto Rico 00725
    Office number: 1-787-641-3300

IMPORTANT! We are asking that each region focus on donating specific items listed below:

  • Southeast Region - Hand sanitizer, paper products, paper towels, toilet paper, feminine products
  • Southern Region - Batteries, miniature flash lights, paper products, toilet paper, feminine products
  • Mid-Atlantic Region - Over-the-counter medications, toiletries, non-perishable food (no glass containers)
  • Northeast Region - non-perishable Food items (no glass containers)
  • Midwest Region - Toiletries, hand sanitizer, men's, women's, children's socks, underwear, t-shirts
  • Western Region - Baby and child products (including diapers, pre-mixed formula, baby wipes), men's women's and children's socks, underwear, and t-shirts
  • California Pacific Region - Over-the-counter medications, toiletries
  • Florida Region - Baby and child products (including diapers, pre-mixed formula, baby wipes), all toiletries
  • Shipping restrictions and guidance can be found here: https://www.usps.com/ship/shipping-restrictions.htm

Finding Loved Ones

How To Find Or Reunite With Loved Ones

Recovery Resources

Disaster Recovery Center Locator

Puerto Rico Emergency Management Agency
(787) 724-0124
(787) 725-4244 FAX

Texas Division of Emergency Management
(512) 424-2138
(512) 424-2444 or 7160 FAX

Florida Division of Emergency Management
(850) 413-9969
(850) 488-1016 FAX

Assistance by Federal Agency lookup

The Disaster Assistance Improvement Program’s (DAIP) mission is to provide disaster survivors with information, support, services, and a means to access and apply for disaster assistance through joint data-sharing efforts between federal, tribal, state, local, and private sector partners.

Disaster assistance information checklist

Hurricane Harvey Immediate Assistance Program. Registration open through Tuesday, October 10, 2017.

Texas Health and Human Services (HHS) Hurricane Harvey Disaster Assistance

FEMA disaster declaraions and locations affected

USA.gov info for Harvey, Irma and Maria

USA.gov can help you locate information on federal agencies, programs, benefits, services, and more.
Call toll-free at 1-844-USA-GOV1 (1-844-872-4681).

Red Cross: Disaster Relief & Recovery Services

Housing and Shelter

Mortgage Assistance from HUD's Federal Housing Administration (FHA) Office of Housing Counseling Assistance from Ginnie Mae

HUD Disaster Recovery Tool Kit

HUD User Clearinghouse: 1-800-245-2691, option 1.


Food Assistance for Disaster Relief
The Food and Nutrition Service (FNS) coordinates with State, local and voluntary organizations to:

  • Provide food for shelters and other mass feeding sites.
  • Distribute food packages directly to households in need in limited situations.
  • Issue Disaster Supplemental Nutrition Assistance Program (D-SNAP) benefits.
  • https://www.fns.usda.gov/disaster/disaster-assistance

Food for Florida

Texas Disaster Nutrition Assistance

Food and Nutrition Service (FNS) Regional Offices

Financial Assistance | Loss of Income

The U.S. Department of Labor - Recovery Assistance for Hurricanes Harvey, Irma and Maria

Recovering Financially

Disaster Unemployment Assistance (DUA) Fact Sheet

Reimbursements for generators and chainsaws to help with safety and clean-up

Disaster Legal Services (DLS)

Counseling Services

G4S Employee Assistance Program (EAP)

Surviving a disaster is about more than just getting through it. You have to deal with the mental footprint it leaves. The articles from our EAP can help you learn more about the emotional impact a disaster can have. We’ve offered you tips to cope and help support others through these tough times. The program provides resources for coping with disaster and helping children cope. Even when tragedies are far away and don't affect us personally, they can be upsetting. If you find yourself needing extra support during this time, please consider contacting your EAP. Your EAP is cost free, confidential and available 24 hours a day, 365 days a year.

Call us anytime at 1-866-486-4334 | www.resourcesforliving.com | Login: G4S | Password: eap4u

Common reactions to disaster

Coping with disaster

Helping children cope with a disaster

Facing the unknown after a disaster

Stages of recovery from trauma and loss

After a Disaster Guidebook

Emotional Recovery After a Crisis Guidebook

To reach out for free 24/7 counseling or support, contact the Red Cross Disaster Distress Helpline at 1-800-985-5990 or text “TalkWithUs’ to 66746.

Recovering Emotionally

Helping Families Deal with the Stress of Relocation After a Disaster

National Center for Post-Traumatic Stress Disorder.

Administration on Aging - Resources for elders and family

National Mental Health Association

Centers for Disease Control and Prevention – Mental Health Information

National Institutes on Aging

American Association of Retired Persons

All health benefits associated with Medicare

Banking Resources

The FDIC works cooperatively with state, territory, and federal banking agencies as well as other organizations to determine the status of the financial institutions located in areas affected by natural disasters. This information will be updated as it becomes available to the FDIC and other state and federal regulators.


Reporting Fraud

FEMA Advises Disaster Applicants to Beware of Rumors, Misinformation, and Fraud

Natural disasters often bring out the best in human compassion and spirit, they can also lead to unscrupulous individuals and organizations taking advantage of those in need of and/or providing government services.

  • Office of Inspector General (OIG) Hotline - Report Corruption, Fraud, Waste, Abuse, Mismanagement or Misconduct Call: 1-800-323-8603 toll free
  • Disaster Fraud Hotline is 1-866-720-5721 and is staffed by a live operator 24 hours a day, seven days a week.
  • Fax the DHS Office of the Inspector General (OIC) Hotline at 202-254-4297.
  • The FEMA Waste, Fraud and Abuse Hotline at 1-800-323-8603 or TTY 1-844-889-4357.
  • Email FEMA’s Office of the Chief Security Officer (OCSO) Tipline at FEMA-OCSO-Tipline@fema.dhs.gov.
  • National Center for Disaster Fraud 866-720-5721 disaster@leo.gov
  • In Florida, report suspicious/criminal activity to 1-855-352-7233.
  • In Puerto Rico, report suspicious/criminal activity to the Puerto Rico Police by calling 787-343-2020, or by calling your local FBI office at 787-754-6000.